How does the escape work? Your group is divided into pairs (odd numbers will have three to a cell). You are handcuffed together (optional) and placed in a cell with 45 minutes to escape.
Do we participate with others? No, your group will only be partnered with people from your group. Partners will have their own cells but will be clustered together as a group.
Do we have to wear handcuffs? No, these are an option for people who want the extra challenge (no extra cost).
Will we need ID? If you are aged under 25 years we recommend bringing your ID with you.
What if we are under 18? We look forward to opening this activity to persons aged 16 and over. We appreciate your patience whilst we work towards achieving this. Persons under 18 cannot partake in this activity.
Will we be grouped with strangers? You will not be in the same cell as others. However there may be other groups also competing in other cells at the same time as you.
Will we hear other people? The cell walls are thick stone brick so you will not hear others.
What if we get stuck? You may ask the security guard for help.
Are we actually locked in? You are locked in a cell but you can get out at any time.
Can we take mobile phones? You may bring your mobile phone to the event. You may use your phone inside the prison but not while in the cells. No photos of the cells are permitted at anytime.
Is it claustrophobic? We await (and welcome) feedback from anyone claustrophobic.
Is it safe? The activity, props and cells have all been tested and made safe.
However we do remind people that the venue itself is an old heritage prison built in 1853. We encourage people to be vigilant when moving about and using doors.
What should I wear? Casual and comfortable is best.
Can we look around afterwards? Rotary Club Australia offer self guided tours on Sat and Sun from 1.00pm-4.00pm. Twisted History also offer historic ghost tours of an evening. Out of respect for these long-term occupants we ask that people please do not venture off to explore afterwards.
What if I arrive late? We will attempt to contact you. If there are no other bookings we will wait up to 15 minutes. After this time we will shut the gates and begin.
Souvenir Photo Participants are welcome to a souvenir photo. These photos are optional.
Do we need a reservation? Yes. The experience is by appointment only.
Do you take cash? No - all our reservations are handled online.
Will we be in the dark? No - each room is lit by a fluorescent globe that remains on at all times.
Are there toilets? Yes - the Gaol public toilets available.
Can we compete? Yes, however we encourage groups to be respectful of all those participating.
How do I cancel? You may cancel using a link in your confirmation email or by contacting us. Cancellations with 48 hours notice receive a full refund. Inside 48 hours will not receive a refund.
Can I change or transfer my booking? Bookings cannot be transferred. Changes can be made provided the original person remains on the booking. Please notify us of any changes to your booking.
Can I add extra people? Yes - please contact us to arrange one extra person.
What if someone cannot make it? Please notify us in advance so that we can make any necessary arrangements.
When should we arrive? You should aim to arrive at the venue 5-10 minutes early but no earlier than 15 minutes.
Is there secure storage? We encourage participants to bring their valuables with them.
Can we bring food and drink? No food or drink allowed anywhere inside the prison. Bottled water is okay.
I didn't get a confirmation email... Please check your junk email. If your confirmation email is not there please contact us.
I didn't get a reply... Sometimes a typo can occur when submitting an email address. Please try contacting us again if you do not hear from us within 48 hours. We can be reached by Email, Facebook, Web-page submission or Phone.
Is there a smoking area? The entire venue is smoke free.
Can we drink alcohol beforehand? The event is alcohol free (.00) Any person suspected of having consumed alcohol will be refused entry.
Is there wheelchair access? Yes - this activity can be done by persons in a wheel chair.
This Escape Room Experience brought to you by ERG Entertainment | ACN 609 074 964