Do we participate with others? Are we grouped with strangers? Normally there are no others present - however on busy days (such as Saturday) small groups (two to six) may have another booking present. Your group will only be paired with people from your group in your cells and your group's cells will be positioned away from the other cells in use by another group, At the start we may brief you together with another group but we will not delay you if the other group is late.
Bookings of ten or more people have their own private experience (we block out the session). This is subject to there being no other group already booked in at the time you make your booking.
What is the minimum number of people required in my booking? Two persons.
Do we have to wear handcuffs? No, The handcuffs are optional (but we recommend).
Will we need ID? If you are aged under 25 years we recommend bringing your ID with you.
What if we are under 18? Persons under 18 cannot partake in this activity and there are no exceptions.
Will we see other people? No, the cells have high walls (but no roof).
The roaming guard (staff) will be able to see into your cell (for safety reasons).
Participants may be able to hear the muffled sounds of others and can communicate by shouting or looking through the small window of their cell if desired.
What if we get stuck? You may ask the security guard for help.
Are we actually locked in? You are locked in a cell but you can get out at any time.
Can we take mobile phones? You may bring your mobile phone to the event. You may use your phone inside the prison but not while in the cells. No photos of the cells are permitted at anytime.
Is it claustrophobic? The cells are 1.8 x 2.4m wide and have open ceilings (no roof). They are well lit (always - no lights out) and persons within can use the emergency release pin to get out at any time.
We welcome anyone wishing to preview the site to contact us and arrange an inspection prior to booking.
Is it safe? The activity, props and cells have all been tested and made safe and have had zero incidents since inception on 4 September 2016.
However we do remind people that the venue itself is an old heritage building built in 1878..
What should I wear? Casual and comfortable is best.
Please note: The Paper Mills have bluestone stairs and uneven bluestone paths - no high heels, sandals or thongs. What if I arrive late? We will commence the briefing at your starting time with whoever is there.
If you arrive before the end of the ten-minute briefing you can join in and we will brief you in-game.
Once the experience commences (at the end of the ten minute briefing) we lock the front door.
Souvenir Photo Participants are welcome to a souvenir photo taken by us on your phone or ours.
These photos are optional.
Participants are not permitted to take their own photos.
Do we need a reservation? Yes. The experience is by appointment only.
Do you take cash? Can we pay on the day? No - there are no payment facilities on site.
Will we be in the dark? No - the rooms are always well lit and we will not turn out the lights.
Lithium ion lanterns are availabe in an emergency.
Are there toilets? Yes - there are public toilets available.
NOTE: We do not control the upkeep of these facilities.
Can we compete? Yes, however we encourage groups to be respectful of all those participating and of the room equipment.
How do I cancel? You may cancel using a link in your confirmation email or by contacting us.
Cancellations with at least seven days notice receive a full refund. Inside seven days notice will not receive a refund, unless at the discretion of management.
Can I change or transfer my booking? Bookings cannot be transferred. Changes can be made provided the original person remains on the booking. Please notify us of any changes to your booking.
Can I add extra people? Yes - please contact us to arrange.
What if someone cannot make it? Please notify us in advance so that we can make any necessary arrangements.
When should we arrive? You should aim to arrive at the venue 5-10 minutes early but no earlier than 15 minutes.
Is there secure storage? We encourage participants to bring their valuables with them.
Can we bring food and drink? No food or drink allowed anywhere inside the Paper Mills (no rubbish bins). Bottled water is okay.
I didn't get a confirmation email... Please check your junk email. If your confirmation email is not there please contact us.
I didn't get a reply... Sometimes a typo can occur when submitting an email address. Please try contacting us again if you do not hear from us within 48 hours. We can be reached by Email, Facebook, Web-page submission or Phone.
Is there a smoking area? The entire venue is smoke free.
Can we drink alcohol beforehand? The event is alcohol free (.00) Any person suspected of having consumed alcohol will be refused entry.
Is there wheelchair access? As the builing is a heritage site built in 1878 we have no control over some of the features (ie a gravel section or cobblestones). We have built the structure to allow wheelchair access - however please contact us prior to allow us to make arrangements to cater to any access needs and to allow us to provide you with further info.
Do we hand out Donations to Clubs or Charities? In place of donations we offer the opportunity for you to host a fundraiser event with us, for which we donate a portion of the proceeds back to you.
Is the venue heated / air conditioned? No. The bluestone walls and high factory ceiling keep the venue cool in summer. We recommend dressing warm in winter.