Do we participate with others? Are we grouped with strangers? You have exclusive use of the venue and will not be in the presence of other groups.
What is the minimum number of people required in my booking? Two persons.
Do we have to wear handcuffs? No, Handcuffs are in use - but not on your person (post COVID change).
Will we need ID? If you are aged under 25 years we recommend bringing your ID with you.
What if we are under 18? Persons under 18 cannot partake in this activity and there are no exceptions.
If you arrive with a person under 18 your entire booking is cancelled (we don't leave under 18 persons alone out the front) and no refunds are given.
What if we get stuck? You may ask the security guard (your staff member host) for help.
Are we actually locked in? All Cells are fitted with an Emergency Release. You are locked in a cell but you can get out at any time by asking or via the Emergency Release.
Can we take mobile phones? Use of Mobile Phones within the venue is prohibited. You may ask to leave the venue in order to use your Mobile Phone.
Lock-out The experience briefing will commence on time. Latecomers will be re-briefed whilst in their prison cell. Lock-out occurs 15 minutes after your start time.
Loss of Booking (Late Arrival) If no one from the group is present 15 minutes after start time staff will lock the door and the booking is forfeit with no refunds given.
Loss of Booking (Persons under 18 years of age) If a group contains persons under 18 the entire booking is forfeit with no refund. We do not permit persons under 18 to wait locked outside alone.
Loss of Booking (0.00 Alcohol) Members of your group who have consumed alcohol will be excluded. If all members have consumed alcohol the booking will be forfeit with no refund. The alcohol limit is 0.00 (nothing to drink).
COVID Requirements (How we've addressed them) We have a COVID page for those wanting more details.
We have placed perspex divider screens within the cells to ensure 1.5m spacing.
The venue can host up to 16 persons at once. We limit attendances to 10 persons plus staff.
We no longer place three persons in a cell together. We place one person alone in a cell for odd numbers.
Exclusive Bookings: We do not place your group with other groups.
COVID Requirements (What you need to do) Follow the small set of instructions given to you by your operator on the day. Bring a mask (no mask no entry).
What should we bring? Reading glasses or contacts if needed. Mask.
Bloggers, Editors, News or Radio, TV or YouTube Channel Publishers BE ADVISED Audio recordings of your experience (for example your reactions or thought processes during the experience) will result in criminal prosecution and if convicted a sentence of up to two years in prison under the Surveillance Devices Act.
Audio recordings are expressly prohibited at all times & persons found recording their experience will be referred to the Police for prosecution.
You are permitted to book the experience for personal enjoyment only (it must not feature in any publication).
Why There are a growing number of 'Influencers' seeking new material to generate profit from views, comments, subscriptions and viewer/listner engagement to their channels and shows (eg Radio, Instagram, Youtube).
Confidentiality Clause (Spoilers) We hope you enjoy the experience enough to recommend us to others - if doing so we recommend sharing your thoughts and feelings (it was unique, scary, challenging) without using specific details (eg we did this and then we used that to unlock X).
If wanting to review us we welcome and recommend reviews left via our listings (Facebook, Google, TripAdvisor) where we can monitor posts for any inadvertant disclosure of detail. We are eternally grateful to those who have done so in the past in a very tactful and clever way.
We offer a kindly reminder that disclosure of the experience details afterwards (via recollection) is a breach of the confidentiality clause in your booking terms and conditions.
Is it claustrophobic? The cells are 1.8 x 2.4m wide and have open ceilings (no roof). They are well lit (always - no lights out) and persons within can use the emergency release pin to get out at any time.
We welcome anyone wishing to preview the site to contact us and arrange an inspection prior to booking.
Is it safe? The activity, props and cells have all been tested and made safe and have had zero incidents since opening on 4 September 2016. However we do remind people that the venue itself is an old heritage building built in 1878 and as such not all contruction is compliant with the Building Code standards of today.
What should I wear? Casual and comfortable is best.
Please note: The Paper Mills have bluestone stairs and uneven bluestone paths - no high heels, sandals or thongs.
Souvenir Photo We can take and email your souvenir photo to you from outside the venue. You are also welcome to - outside the venue - take a souvenir photo
Participants are not permitted to take their own photos inside the venue.
Do we need a reservation? Yes. The experience is by appointment only.
Do you take cash? No.
Can we pay on the day? No - there are no payment facilities on site. You can ask the operator to add one person - they will email you an invoice which can be paid by you on your smart phone on the day (but you cannot make a new booking on site).
Will we be in the dark? No - the rooms are always well lit and we will not turn out the lights. Lithium ion lanterns are availabe in an emergency.
Are there toilets? Yes - there are public toilets available. NOTE: We do not control the upkeep of these facilities.
Can we compete? Yes, however we encourage groups to be respectful of all those participating and of the room equipment.
How do I cancel? You may cancel using a link in your confirmation email or by contacting us.
Cancellations with at least seven days notice receive a full refund. Inside seven days notice will not receive a refund, unless at the discretion of management.
Can I change or transfer my booking? Bookings cannot be transferred. Changes can be made provided the original person remains on the booking. Please notify us of any changes to your booking.
Can I add extra people? Yes - please contact us ASAP to arrange. Adding one person on the day will delay/shorten your booking.
What if someone cannot make it? You are welcome to replace persons on the booking. No refunds are given for non-attendees.
When should we arrive? You should aim to arrive at the venue 5-10 minutes early but no earlier than 15 minutes.
Is there secure storage? We encourage participants to bring their valuables with them. There will be a container for your items on site.
Can we bring food and drink? No food or drink allowed anywhere inside the Paper Mills (no rubbish bins). Bottled water is okay.
I didn't get a confirmation email... Please check your junk email. If your confirmation email is not there please contact us.
I didn't get a reply... Sometimes a typo can occur when submitting an email address. Please try contacting us again if you do not hear from us within 48 hours. We can be reached by Email, Facebook, Web-page submission or Phone.
Is there a smoking area? The entire venue is smoke free.
Can we drink alcohol beforehand? The event is alcohol free (.00) Any person suspected of having consumed alcohol will be refused entry.
Is there wheelchair access? As the builing is a heritage site built in 1878 we have no control over some of the features (ie a gravel section or cobblestones). We have built the structure to allow wheelchair access - however please contact us prior to allow us to make arrangements to cater to any access needs and to allow us to provide you with further info.
Do we hand out Donations to Clubs or Charities? In place of donations we offer the opportunity for you to host a fundraiser event with us, for which we donate a portion of the proceeds back to you.
Is the venue heated / air conditioned? No. The bluestone walls and high factory ceiling keep the venue cool in summer. We recommend dressing warm in winter.
What happens if you are required to close due to a COVID outbreak? You will be notified, refunded in full and the booking will be cancelled (or have your voucher re-activated).
What happens if there is a COVID outbreak at your site? We will - together with health authorities - contact trace all persons and notify them. We will also close and enact our Deep Clean policy. Any bookings scheduled during a time where we may close are refunded in full.
What if I test positive after having visited? Contact us immediately if you receive a positive test result within 14 day of having attended our venue and include your booking reference number / email.
Acknowledgement of Country
We wish to acknowledge the Wadawurrung people of the Kulin nations, the Traditional Owners of the land on which we are gathered today. We pay our respects to the local people for allowing us to have our gathering on their land and to their Elders: past, present and future.